Design Thinking Toolkit
Design Thinking Toolkit
Methods

Methods

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Everyday MethodsWorkshops & RecipesFacilitation ToolsTools & TemplatesCore Principles

Everyday methods

Easy tools that you can use in your every-day activities.

Content

Customer EmpathyCustomer Empathy
Customer Empathy

Practice the valuable behavior of deeply understanding your customers.

Note & VoteNote & Vote
Note & Vote

A no-brainer activity to improve any meeting & make fast decisions

Windward & LeeWindward & Lee
Windward & Lee

What is propelling us forward? What's holding us back?

How Might We (HMW)How Might We (HMW)
How Might We (HMW)

A 30-min activity to narrow multiple challenges

30-min decision-making30-min decision-making
30-min decision-making

Reach fast decisions collaboratively

Customer InterviewsCustomer Interviews
Customer Interviews

Share the prototype with customers & learn from reactions

Prototyping 101Prototyping 101
Prototyping 101

What is prototyping? And how can you use it to de-risk your solutions?

The "Rapid Prototyping" MindsetThe "Rapid Prototyping" Mindset
The "Rapid Prototyping" Mindset

How to think in small experiments when testing big new ideas

Empathy ImmersionEmpathy Immersion
Empathy Immersion

Gain empathy firsthand by walking in your customers shoes

Ethnographic ResearchEthnographic Research
Ethnographic Research

Observe people in their context for insights that lead to desireable solutions

Impact, Effort, ActionImpact, Effort, Action
Impact, Effort, Action

Evaluate alternatives and quickly align on action steps

Ways to test (AKA "3 months, 3 days, 3 hours")Ways to test (AKA "3 months, 3 days, 3 hours")
Ways to test (AKA "3 months, 3 days, 3 hours")

A great activity to do before prototyping

Killer Questions (AKA "Sprint Questions")Killer Questions (AKA "Sprint Questions")
Killer Questions (AKA "Sprint Questions")

Important questions that will drive focus

Workshops & Recipes

Short workshops for specific challenges, and specialized sets of curated activities called "Recipes" designed to achieve more complex goals.

Content

Recipe: Design SprintRecipe: Design Sprint
Recipe: Design Sprint

A 1-week process to solve big innovation challenges

Vision SettingVision Setting
Vision Setting

Focus creative solutions on an aligned vision

Long Term GoalLong Term Goal
Long Term Goal

Create a shared team vision

Level of AmbitionLevel of Ambition
Level of Ambition

Ensure the team has a shared understanding of the scope and degree of innovation desired.

Windward & LeeWindward & Lee
Windward & Lee

What is propelling us forward? What's holding us back?

Stakeholder MapStakeholder Map
Stakeholder Map

Identify business and customers critical to success

Ask the Experts & HMWsAsk the Experts & HMWs
Ask the Experts & HMWs

Aligning on the problem worth solving

Map (Customer Journey)Map (Customer Journey)
Map (Customer Journey)

Visualizing the path of the customer

Note & VoteNote & Vote
Note & Vote

A no-brainer activity to improve any meeting & make fast decisions

StoryboardStoryboard
Storyboard

Draw key moments of the test flow (comic-book style)

How Might We (HMW)How Might We (HMW)
How Might We (HMW)

A 30-min activity to narrow multiple challenges

"Sketching" ideas"Sketching" ideas
"Sketching" ideas

Quickly turn thoughts into tangible ideas that communicate clearly with visuals

4-Step Concept Sketch4-Step Concept Sketch
4-Step Concept Sketch

Sketch clear recommendations for solutions

Ways to test (AKA "3 months, 3 days, 3 hours")Ways to test (AKA "3 months, 3 days, 3 hours")
Ways to test (AKA "3 months, 3 days, 3 hours")

A great activity to do before prototyping

Mural template: Classic Ice-breakersMural template: Classic Ice-breakers
Mural template: Classic Ice-breakers

A set of 12 pre-prepared activities energize a group before any meeting or workshop

Impact, Effort, ActionImpact, Effort, Action
Impact, Effort, Action

Evaluate alternatives and quickly align on action steps

30-min decision-making30-min decision-making
30-min decision-making

Reach fast decisions collaboratively

Lightning Demos (AKA Related Worlds)Lightning Demos (AKA Related Worlds)
Lightning Demos (AKA Related Worlds)

Borrow inspiration from other related worlds

Related WorldsRelated Worlds
Related Worlds

Get inspiration for great ideas by looking at the worlds best examples

Recipe: Lightning Decision Jam (LDJ)Recipe: Lightning Decision Jam (LDJ)
Recipe: Lightning Decision Jam (LDJ)

A rapid decision making & problem solving workshop

Facilitation Tools

Handy tips and tricks to feel more confident and prepared to facilitate meetings, workshops and everyday collaboration activities.

Content

Facilitation 101Facilitation 101
Facilitation 101

Learn the art of facilitating with confidence

Advanced Facilitation tips for virtual workshopsAdvanced Facilitation tips for virtual workshops
Advanced Facilitation tips for virtual workshops

Level-up your facilitation skills with some expert tips

Including Diverse Perspectives Including Diverse Perspectives
Including Diverse Perspectives

Diversity enables better collaboration, innovation and decision-making.

Using a DeciderUsing a Decider
Using a Decider

Take action and tie-break key decisions

Intro to digital collaborationIntro to digital collaboration
Intro to digital collaboration

An introduction to 3 virtual collaboration tools - Mural, Miro, and Microsoft Whiteboard

Mural Tutorial: Advanced Tips & TricksMural Tutorial: Advanced Tips & Tricks
Mural Tutorial: Advanced Tips & Tricks

A learning board jam-packed with power tips and shortcuts to help you use Mural like an expert!

Cheat Sheet: Getting started with MuralCheat Sheet: Getting started with Mural
Cheat Sheet: Getting started with Mural

A quick-start reference guide to help you use Mural to collaborate with your team and others

Mural Template: 30-min decision-making Mural Template: 30-min decision-making
Mural Template: 30-min decision-making

A simple activity to help a group quickly align and make a decision together

Mural Template: Self-Guided Design Sprint Mural Template: Self-Guided Design Sprint
Mural Template: Self-Guided Design Sprint

A twist on the classic 1-week Design Sprint - When it's tricky to schedule multiple team members

Mural template: Classic Ice-breakersMural template: Classic Ice-breakers
Mural template: Classic Ice-breakers

A set of 12 pre-prepared activities energize a group before any meeting or workshop

Mural Template: Design Sprint recipeMural Template: Design Sprint recipe
Mural Template: Design Sprint recipe

The complete Mural board you need to run your very own 1-week Design Sprint like a pro!

Mural Template: LDJ (Lightning Decision Jam) Mural Template: LDJ (Lightning Decision Jam)
Mural Template: LDJ (Lightning Decision Jam)

A 1-2 hour workshop to solve problems & reach concrete decisions

Core Principles

Content

Subjective Value Subjective Value
Subjective Value

How can we measure what our customers value?

Customer EmpathyCustomer Empathy
Customer Empathy

Practice the valuable behavior of deeply understanding your customers.

Using a DeciderUsing a Decider
Using a Decider

Take action and tie-break key decisions

Intro to digital collaborationIntro to digital collaboration
Intro to digital collaboration

An introduction to 3 virtual collaboration tools - Mural, Miro, and Microsoft Whiteboard

Including Diverse Perspectives Including Diverse Perspectives
Including Diverse Perspectives

Diversity enables better collaboration, innovation and decision-making.

Prototyping 101Prototyping 101
Prototyping 101

What is prototyping? And how can you use it to de-risk your solutions?

The "Rapid Prototyping" MindsetThe "Rapid Prototyping" Mindset
The "Rapid Prototyping" Mindset

How to think in small experiments when testing big new ideas

Empathy ImmersionEmpathy Immersion
Empathy Immersion

Gain empathy firsthand by walking in your customers shoes

Learn

What is Design Thinking? Why is it valuable? When should I apply it?

Apply

Everyday methods Workshops Tool & Templates

About Us

Principle Based Management™ Koch U Knowledge Network of Design

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