Design Thinking Toolkit
Design Thinking Toolkit
Methods

Methods

Quick links

Everyday Methods
Workshops & Recipes
Facilitation Tools
Tools & Templates

Everyday methods

Easy tools that you can use in your every-day activities.

Content

Customer Empathy
Customer Empathy
Practice the valuable behavior of deeply understanding your customers.
Note & Vote
Note & Vote
A no-brainer activity to improve any meeting & make fast decisions
Windward & Lee
Windward & Lee
What is propelling us forward? What's holding us back?
How Might We (HMW)
How Might We (HMW)
A 30-min activity narrow multiple challenges
30-min decision-making
30-min decision-making
Reach fast decisions collaboratively
Customer Interviews
Customer Interviews
Share the prototype with customers & learn from reactions
Prototyping 101
Prototyping 101
What is prototyping? And how can you use it to de-risk your solutions?
The "Rapid Prototyping" Mindset
The "Rapid Prototyping" Mindset
How to think in small experiments when testing big new ideas
Empathy Immersion
Empathy Immersion
Gain empathy firsthand by walking in your customers shoes
Ethnographic Research
Ethnographic Research
Observe people in their context for insights that lead to desireable solutions
Impact, Effort, Action
Impact, Effort, Action
Evaluate alternatives and quickly align on action steps
Ways to test (AKA "3 months, 3 days, 3 hours")
Ways to test (AKA "3 months, 3 days, 3 hours")
A great activity to do before prototyping
Killer Questions (AKA "Sprint Questions")
Killer Questions (AKA "Sprint Questions")
Important questions that will drive focus

Workshops & Recipes

Short workshops for specific challenges, and specialized sets of curated activities called "Recipes" designed to achieve more complex goals.

Content

Recipe: Design Sprint
Recipe: Design Sprint
A 1-week process to solve big innovation challenges
Vision Setting
Vision Setting
Focus creative solutions on an aligned vision
Long Term Goal
Long Term Goal
Create a shared team vision
Level of Ambition
Level of Ambition
Ensure the team has a shared understanding of the scope and degree of innovation desired.
Windward & Lee
Windward & Lee
What is propelling us forward? What's holding us back?
Stakeholder Map
Stakeholder Map
Identify business and customers critical to success
Ask the Experts & HMWs
Ask the Experts & HMWs
Aligning on the problem worth solving
Map (Customer Journey)
Map (Customer Journey)
Visualizing the path of the customer
Note & Vote
Note & Vote
A no-brainer activity to improve any meeting & make fast decisions
Storyboard
Storyboard
Draw key moments of the test flow (comic-book style)
How Might We (HMW)
How Might We (HMW)
A 30-min activity narrow multiple challenges
"Sketching" ideas
"Sketching" ideas
Quickly turn thoughts into tangible ideas that communicate clearly with visuals
4-Step Concept Sketch
4-Step Concept Sketch
Sketch clear recommendations for solutions
Ways to test (AKA "3 months, 3 days, 3 hours")
Ways to test (AKA "3 months, 3 days, 3 hours")
A great activity to do before prototyping
Mural template: Classic Ice-breakers
Mural template: Classic Ice-breakers
A set of 12 pre-prepared activities energize a group before any meeting or workshop
Impact, Effort, Action
Impact, Effort, Action
Evaluate alternatives and quickly align on action steps
30-min decision-making
30-min decision-making
Reach fast decisions collaboratively
Lightning Demos (AKA Related Worlds)
Lightning Demos (AKA Related Worlds)
Borrow inspiration from other related worlds
Related Worlds
Related Worlds
Get inspiration for great ideas by looking at the worlds best examples
Recipe: Lightning Decision Jam (LDJ)
Recipe: Lightning Decision Jam (LDJ)
A rapid decision making & problem solving workshop

Facilitation Tools

Handy tips and tricks to feel more confident and prepared to facilitate meetings, workshops and everyday collaboration activities.

Content

Facilitation 101
Facilitation 101
Learn the art of facilitating with confidence
Advanced Facilitation tips for virtual workshops
Advanced Facilitation tips for virtual workshops
Level-up your facilitation skills with some expert tips
Including Diverse Perspectives
Including Diverse Perspectives
Diversity enables better collaboration, innovation and decision-making.
Using a Decider
Using a Decider
Take action and tie-break key decisions
Intro to digital collaboration
Intro to digital collaboration
An introduction to 3 virtual collaboration tools - Mural, Miro, and Microsoft Whiteboard
Mural Tutorial: Advanced Tips & Tricks
Mural Tutorial: Advanced Tips & Tricks
A learning board jam-packed with power tips and shortcuts to help you use Mural like an expert!
Cheat Sheet: Getting started with Mural
Cheat Sheet: Getting started with Mural
A quick-start reference guide to help you use Mural to collaborate with your team and others
Mural Template: 30-min decision-making
Mural Template: 30-min decision-making
A simple activity to help a group quickly align and make a decision together
Mural Template: Self-Guided Design Sprint
Mural Template: Self-Guided Design Sprint
A twist on the classic 1-week Design Sprint - When it's tricky to schedule multiple team members
Mural template: Classic Ice-breakers
Mural template: Classic Ice-breakers
A set of 12 pre-prepared activities energize a group before any meeting or workshop
Mural Template: Design Sprint recipe
Mural Template: Design Sprint recipe
The complete Mural board you need to run your very own 1-week Design Sprint like a pro!
Mural Template: LDJ (Lightning Decision Jam)
Mural Template: LDJ (Lightning Decision Jam)
A 1-2 hour workshop to solve problems & reach concrete decisions