Practice the valuable behavior of deeply understanding your customers.
What is propelling us forward? What's holding us back?
20-45 mins
A no-brainer activity to improve any meeting & make fast decisions
15-45 mins
A 30-min activity to narrow multiple challenges
30 mins
Reach fast decisions collaboratively
30 mins
Evaluate alternatives and quickly align on action steps
45 mins
A great activity to do before prototyping
20 mins
Share the prototype with customers & learn from reactions
Observe people in their context for insights that lead to desireable solutions
1 hr - Multiple days
Important questions that will drive focus
What is prototyping? And how can you use it to de-risk your solutions?
Activity time: 1-6 hrs
How to think in small experiments when testing big new ideas
Gain empathy firsthand by walking in your customers shoes